Frequently Asked Questions & Information
We understand this is a very difficult time right now, but we have provided information and answers for the many questions you may have.
Sending Children Back to School
Please click on the following useful links regarding sending children back to school.
COVID-19 - talking to children and families about returning to school: guiding principles
Opening schools and educational settings to more pupils from 1 June: guidance for parents and carers
The Royal College of Paediatrics and Child Health [RCPCH] has guidance on this issue, which is of understandable concern to many patents; this is available at:-
Sending Children Back to School
Cervical Screening Scam
We are aware of an alert relating to a possible cervical screening text messaging scam. Some women are being contacted by text message, claiming to be the call and recall service to advice they are overdue for screening. The message asks them to call a mobile number and provide personal details. These messages ARE NOT from the NHS Cervical Screening Programme. The Action Fraud Line has been contacted. Please report any suspicious calls or messages to local organisational policies, as well as, alerting the screening and immunisation team and the screening quality assurance service.
UPDATED INFORMATION REGARDING ONLINE ACCESS
There is a new way for you to order your repeat prescriptions or view your medical recor, just follow this link - https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/!
The reason as to why future patients are encouraged to use the NHS app is because it is more secure than emailing in your photographic ID. As patients should not be coming down to the surgery, there is no safe way to access identification and grant online access. The NHS app is the most secure way to request online access or repeat prescriptions during these unprecedented times. We understand the certain limitations regarding this (individuals who do not have a smart phone, etc.) we will do all we can to guide you through this. If you are struggling to access the NHS app or do not have a smart phone/device then either email in your request or post it through the letter box, as well as any other queries you may have. Online access will still be accessible for those who gained it before 9/4/2020, so if you already have a username and password please carry on as normal.
Wearing Face Masks
Here is some information on how to properly make and wear a face mask - https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering#wearing-a-face-covering
We have a helpline number to aid those who may be having difficulties such as; help with good, financial guidance, social isolation, mental health, safety advice, and support with accessing technology.
More information can be found here: https://www.adur-worthing.gov.uk/coronavirus/community-support/
Click on the following link to read more about Meals on Wheels! A website where you can order meals and have them delivered to your door:
Phone number: 01903 718893
Information on shielding and caring for people at highest risk during COVID-19
Please find the updated information on shielding groups: https://www.gov.uk/government/news/plans-to-ease-guidance-for-over-2-million-shielding
Regarding Repeat Prescriptions:
To order repeat prescriptions you can either: post your request through the letter box at our surgery OR gain ONLINE ACCESS by following this link -
At the moment are the moment we are not giving more than two months worth of prescriptions.
IF THE MEDICINE YOU ARE REQUESTING IS NOT ON REPEAT PLEASE CAN YOU FILL OUT THE REASON AS TO WHY YOU WANT IT. THIS WILL SPEED UP THE PROCESS.
We are still doing urgent blood tests needed for monitoring medications such as lithium, methotrexate or other potentially high-risk medications. Please contact the surgery to arrange.
GETTING YOUR RESULTS
The phones are very busy at the moment, but there are other ways you can access your bloods.
Information Regarding Sick Notes:
If you require a sick note due to isolation, you do not need to ring the surgery to get this from a GP. Please go to https://111.nhs.uk/isolation-note/ and you can print one off to give to your employer.
More information can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/
Regarding a Scam
We are aware that people are trying to scam, by ringing patients and telling them that they are us. Do not give any information out unless you are 100% sure you are talking to a member of staff from Broadwater Medical Centre.
Urine Specimen Samples
If you are bringing your urine to our surgery, please download and fill out this form before hand, thank you.
If you are looking to request a prescription for the contraceptive pill then please fill out the following form and email it into us at: email@example.com
FORM: FORM FOR CONTRACEPTIVE PILL
LOOKING AFTER YOUR MENTAL HEALTH
We know this is a very stressful time, so here is a link to look up some coping mechanisms and how to cope with anxiety: https://www.nhs.uk/oneyou/every-mind-matters/
Some useful links:
Please click the following link for guidance and isolation advice for those awaiting/undergoing testing: CORONAVIRUS: GUIDANCE AND ISOLATION ADVICE
Here is a list of articles/guides outlining how COVID-19 may potentially impact specific groups:
Survivors of sexual violence and abuse:
Victims/survivors of domestic abuse:
Harassment and hate crime:
Trans and non-binary people:
People of colour:
Eating disorders: https://www.beateatingdisorders.org.uk/coronavirus
Visual and hearing impairments:
Parents, including single parents:
Pregnancy and maternity:
Students estranged from their family:
Equalities more generally: