Frequently Asked Questions & Information
We understand this is a very difficult time right now, but we have provided information and answers for the many questions you may have.
We have a helpline number to aid those who may be having difficulties such as; help with good, financial guidance, social isolation, mental health, safety advice, and support with accessing technology.
FITNESS TO WORK/SICK NOTE REQUESTS:
If you are requesting a fitness to work or sickness note, you can download and fill out the following document. After you have filled it in you can email it to firstname.lastname@example.org. We will then forward this on to the Duty Dr who will look into your request.
FITNESS TO WORK/SICK NOTE DOCUMENT: FIT-SICK NOTE REQUEST
Regarding Repeat Prescriptions:
To order repeat prescriptions you can either: post your request through the letter box at our surgery OR gain ONLINE ACCESS by emailing us photographic identification (driving license/passport, etc). This can be done by either attaching it as a picture or scanning it and sending it to email@example.com. Please add your name, date of birth and what medication you require.
At the moment are the moment we are not giving more than two months worth of prescriptions.
IF THE MEDICINE YOU ARE REQUESTING IS NOT ON REPEAT PLEASE CAN YOU FILL OUT THE REASON AS TO WHY YOU WANT IT. THIS WILL SPEED UP THE PROCESS.
We are still doing urgent blood tests needed for monitoring medications such as lithium, methotrexate or other potentially high-risk medications. Please contact the surgery to arrange.
GETTING YOUR RESULTS
The phones are very busy at the moment, but there are other ways you can access your bloods.
What 'regular' visists to the surgery are going ahead?
At the moment, the following visits are still going ahead:
Child immunisations, Prostap injections and B12 injections. Please always contact us before hand for more information.
Information Regarding Sick Notes:
If you require a sick note due to isolation, you do not need to ring the surgery to get this from a GP. Please go to https://111.nhs.uk/isolation-note/ and you can print one off to give to your employer.
More information can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/
Regarding a Scam
We are aware that people are trying to scam, by ringing patients and telling them that they are us. Do not give any information out unless you are 100% sure you are talking to a member of staff from Broadwater Medical Centre.
Urine Specimen Samples
If you are bringing your urine to our surgery, please download and fill out this form before hand, thank you.
LOOKING AFTER YOUR MENTAL HEALTH
We know this is a very stressful time, so here is a link to look up some coping mechanisms and how to cope with anxiety: https://www.nhs.uk/oneyou/every-mind-matters/
Some useful links:
Please click the following link for guidance and isolation advice for those awaiting/undergoing testing: CORONAVIRUS: GUIDANCE AND ISOLATION ADVICE